Frequently Asked Questions

Q: Does your store have a physical location?

A: Our store is proud to serve you entirely online. We do not operate physical storefronts, ensuring a seamless and convenient shopping experience from the comfort of your home.

Q: How do I order?

A: Orders are placed online tinytots2tykes.co.za. You click ADD TO BASKET for the items you want to purchase. To finalize, go to VIEW CART or CHECK OUT. Payment is by credit card or debit card.

Q: Do I need to register as a user to buy?

A: No, you can purchase as a guest on our website. All purchases will be linked to your email address. An OTP will be sent to your email address each time you login. Past purchases and delivery address will be visible when you login. In your profile, changes to address can be made and credit card information isn't stored on our website.

Q: How is my order delivered to me?

A: We have partnered with top courier companies in South Africa to offer you the best deliver service possible.

We deliver in all areas in South Africa. Farms, rural areas and townships have an excess charge to deliver. Delivery times: Gauteng: 2-3 working days. Main Cities: 3-5 working days. Regional Areas: 3-7 working day

Q: What is the price for delivery?

A: Standard courier fees are from R120. We also offer free shipping for orders in Gauteng over R500 and all other areas in South Africa over R1000. *** free shipping and courier rates are subject to change at any time

*** Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

Q: How do I pay for my order?

A: Payment by credit card facilitated by Yoko. Secure payment by credit card – Visa and Mastercard only through Yoko. All details given for the credit card transaction is strictly confidential and only submitted to the bank. Tiny Tots 2 Tykes does not have access to these details.

Q: What are my delivery options and how much does it cost?

A: Courier (door-to-door delivery): Selecting this option means that your parcel will be delivered to your door, limited to South African MAIN CITIES ONLY. You must supply a full physical address where someone will be available to receive your parcel. Delivery can take 2-7 working days from date of dispatch and is only valid for South Africa main cities. Standard courier fees are from R120. You can also contact us prior to your purchase for a courier quote to your receiving address.
We do offer free shipping for order over R500 in Gauteng South Africa or over R1000 for other areas in South Africa. *** Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

Q: When do I get my order?

A: Courier Delivery Gauteng: 2-3 working days, Main Cities: 2-5 working days, Regional Area: 3-7 working days *** Free delivery options are subject to change at any time.

Terms & Conditions for delivery

Tiny Tots 2 Tykes assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
Tiny Tots 2 Tykes cannot be held liable for missing or damaged parcel in transit, or any delays caused by the post office or the couriers or any 3rd party. Any post office delivery is at YOUR risk.
If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.

Returns & Exchanges

Tiny Tots 2 Tykes wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item.

Returns

Once you receive your order, you have 7 days to return it for exchange, credit or refund depending on the circumstances of the return. Kindly note the following:

The actual product needs to be received back at Tiny Tots 2 Tykes in the original condition (unless it has been received damaged, faulty or incorrect).
If the product's outer packaging is unsealed, we may charge you a 15% handling fee.
Please include your order number and contact details inside the returned parcel
All games, electronics, baby items, toys, health or beauty products need to be returned unopened/unsealed.

Faulty Products

The following will NOT be regarded as defects and will not entitle you to a return or exchange:

- - faults resulting from normal wear and tear;
  - damage arising from negligence, user abuse or incorrect usage of the product;
  - damage arising from electrical surges, water damage or sea air corrosion;
  - damage arising from a failure to care for the product;
  - damage arising from unauthorized alterations or changes to the product;
  - where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you

If you return a faulty or unwanted product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return. Products damaged on delivery. Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.

Return Policy

Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.
Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
All merchandise is inspected before dispatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. Tiny Tots 2 Tykes will not swap out products that have been tampered with or abused.
Tiny Tots 2 Tykes will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.
All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
If an order is cancelled which was by credit card or PayPal, Tiny Tots 2 Tykes reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.